- Think Z
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- Have you started planning for BFCM?
Product Filtering and BFCM!
The TL;DR:
Let’s Chat D2C - Product filtering and search are significantly improved on Shopify 2.0. Ensure you’re leveraging product filtering to get your site visitors to relevant products as quickly as possible!
What I’m Thinking about this Week - BFCM is almost here! If you haven’t already, align on your offer(s), what your rollout strategy will be, and start building your SMS list now!
The D2Z Podcast: I chat entrepreneurship, entering the e-commerce industry, and being a Gen Z business leader with the Founder and CEO of Because Intelligence, a product page content automation platform.
App Highlight - Klaviyo: Shopify’s leading Email/SMS/Push Marketing tool and CDP is our hub for all things customer segmentation and personalization. There’s too much to unpack here, so I put together a video of all the flows you absolutely need to have in your Klaviyo account. You can watch the video here!
Let's Chat D2C - Product Filtering & Sorting
Help your visitors get to what they want
With Shopify 2.0, the search and filtering functionality has been drastically improved for Shopify merchants. Today, I want to focus on filtering and how that can help streamline the customer experience.
Filtering
Have you ever landed on a collection page with no filtering functionality? It’s not a great customer experience, especially on stores with a large number of SKUs. Filters can include options such as:
Color
Brand
Gender
Price Range
Type of Product
Best For
Materials
Features
Depending on your brand, you’ll have specific filters that you can use as well. For example, as a shoe company, you should allow your customers to filter by size. If I’m a size 10.5, why would I want to see a shoe with only size 14 still in stock?
Sorting
Once your customers filter down to the products that they are looking for, allow them to sort by
Avg. Customer Rating
Price, Low to High
Price, High to Low
Best Selling
Featured
What I'm Thinking About This Week - BFCM is just around the corner!
It’s crazy that it’s almost that time of the year again, but BFCM is only ~12 weeks away, and it’s not too early to start strategizing your plan (if you haven’t already!).
Offers
Make sure you know what offer(s) you will promote during BFCM! Here are a few types/ideas to get you started:
Sitewide % off
Free gift with purchase
Free gift card with purchase (Restrict the gift card redemption period to 2023 - this is a great way to get customers back to your site after the holiday craze)
Bundled offers
You can also experiment with running a different offer each day over a 4, 5, or even 7-day period
Pro-tip: Focus on AOV increasing offer structures. You can run a promotion such as “35% off sitewide if you spend $200 or more.”
BFCM Promotional Strategy
What are the ways you will capture attention and get visitors to your site when every other brand in the world is running some sort of a promotion?
Email
SMS
Push
Ads
Direct Mail
Influencers
Social
Etc.
This is typically the time you want to throw the kitchen sink!
Build your SMS List
One of the biggest hacks we’ve discovered over the past couple of years is building up your SMS list in anticipation of BFCM. This is far and away the best communication channel to ensure you are getting your offer seen.
Give your SMS list early access to all deals. You can use this to incentivize list signup in the weeks and months leading up to BFCM as well.
Lapsed and Never Purchased
BFCM is a great time to target your lapsed customers and contacts on your list who have never purchased. Use this as an opportunity to tailor the messaging you send to them, so it’s more relevant.
This Week's The D2Z Podcast
#24 - Gen Z Entrepreneurship and Product Page Personalization
🎧 Listen Now 🎧
In this week’s episode, I sat down with Ashland Stansbury, Founder, and CEO of Because Intelligence, a product page content automation platform. We chatted about entrepreneurship, entering the e-commerce industry, and being a Gen Z business leader.
Specifically, we explored:
👨💻 The importance of the product page to improve the customer journey
📲 The difficulties around personalization and customization of product pages at scale
😎 Pricing strategies in the Shopify ecosystem and how to balance business needs and customer expectations
🚀And some closing advice for entrepreneurs!
App Highlight - Klaviyo
❓What is It: Shopify’s leading Email/SMS/Push Marketing tool and CDP.
🏅Differentiator: Email has been the foundation for DTC companies for as long as we can remember. SMS, on the other hand, has recently exploded in popularity. Today, for the highest level of return on your marketing (apart from having a specialist behind these), you need to make sure that your email and SMS marketing are working together. Klaviyo allows for both, providing a cohesive view of all your communication touchpoints and streamlined data analysis. You are also able to create sophisticated flows across both channels. Klaviyo also has more app integrations, I’d argue, than anyone else in the ecommerce space, ensuring that you can pass data from other platforms to enhance your email/SMS marketing.
💰Starting Price: Based on # of contacts, use their pricing calculator here.
🚀How we use it: For everything related to email & SMS marketing and as an aggregator of all data we have on a customer. There’s too much to unpack here so I put together a video of all the flows you absolutely need to have in your Klaviyo account. You can watch the video here!
Upcoming Events
I'm now in LA until 8/27 - let me know if you're around and want to get together!
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